Logistics, Transport and Supply Chain

Business and Administration

Hotel and Hospitality

IT, Computer Science and Software Engineering

Management

Purchasing and Procurement

Warehouse, Supply Chain and Distribution

Company BackgroundPagumen Tour and Travel Share Company established with a total capital investment of 4 million USD by innovative entrepreneurs who want to transform the Ethiopian tourism sector. Pagumen is going to be one of the largest tours and travel operation business in Ethiopia. It aims to be state of the art and world standard company, to satisfy customers by providing high standard services with more value for money. The company currently provides the following services specifically: -<ul><li>Tour Operation&nbsp;</li><li>Ticketing Agent&nbsp;</li><li>Car Rental and&nbsp;</li><li>Event management and commissioning services&nbsp;</li><li>Trading and&nbsp;</li><li>One Ride meter taxi service</li></ul>Brief Description: The Director Transportation and One Ride is directly reporting to the CEO of the company. He/she is responsible for planning, organizing, directing, coordinating, and controlling the transportation of One Ride Activities.&nbsp;Overall the Director Transportation and One ride, first and foremost, has assumed to strengthen the efficiency and effectiveness of facilitating the car rental and one ride, and Fleet Management operations relating to the customer service, tour and travel and maintenance.We're excited to have you apply for the Director Transportation and One ride at our company! &nbsp;At Pagumen every employee is important member and has the opportunity to rise according to their ability and performance. &nbsp;Pagumen Tour and Travel S.C is an equal employment opportunity organization, but qualified female&nbsp;candidates are highly encouraged to apply.Accordingly, the job hold is expected to perform the following major duties and responsibilities.&nbsp;<ul><li>Operations Management:<ul><li>Oversee the daily operations of the car rental and one ride, including fleet management, customer service, and revenue activities.</li><li>Implement strategies to maximize number of daily trips, rental utilization and revenue per unit.</li><li>Ensure the fleet is maintained to high standards, and coordinate with maintenance to manage vehicle repairs and downtime.</li><li>Ensure the number of active driver, updated application and&nbsp; ready call agents in the call center</li></ul></li><li>Team Leadership and Development:<ul><li>Lead, train, and motivate a team of call center agents, rental agents, mechanics, and support staff to achieve operational targets and maintain high customer service standards.</li><li>Conduct regular performance reviews and develop performance improvement plans.</li><li>Foster a collaborative team environment that encourages efficiency and excellence.</li></ul></li><li>Customer Service Excellence:<ul><li>Enhance customer satisfaction by ensuring that excellent service standards are maintained, and customer issues are promptly resolved.</li><li>Develop and implement customer retention strategies.</li><li>Regularly review customer feedback to improve services and address areas of concern.</li></ul></li><li>Financial Management:<ul><li>Prepare annual budgets for the rental operations and monitor financial performance against budget, adjusting as necessary.</li><li>Manage cost control initiatives and ensure profitability of the department.</li><li>Report financial metrics and operational performance to the CEO.</li></ul></li><li>Marketing and Sales:<ul><li>Collaborate with the marketing department to develop effective marketing strategies that drive Visibility, brand awareness and rental bookings.</li><li>Identify growth opportunities and strategies to increase market share.</li><li>Participate in promotional events and campaigns to foster brand loyalty and attract new customers.</li></ul></li><li>Compliance and Safety:<ul><li>Ensure compliance with all company policies and regulatory requirements.</li><li>Implement safety protocols for both staff and customers.</li><li>Manage risk effectively to minimize losses.</li></ul></li></ul>

Director Transportation and One Ride

Economics

Social Sciences and Community Service

Company BackgroundPagumen Tour and Travel Share Company established with a total capital investment of 4 million USD by innovative entrepreneurs who want to transform the Ethiopian tourism sector. Pagumen is going to be one of the largest tours and travel operation business in Ethiopia. It aims to be state of the art and world standard company, to satisfy customers by providing high standard services with more value for money. The company currently provides the following services specifically: -<ul><li>Tour Operation&nbsp;</li><li>Ticketing Agent&nbsp;</li><li>Car Rental and&nbsp;</li><li>Event management and commissioning services&nbsp;</li><li>Trading and&nbsp;</li><li>One Ride meter taxi service</li></ul>Brief Description:&nbsp;The corporate relationship manager is directly reporting to the Strategic, Business Development and Marketing Director of the company. He/she is responsible for planning, organizing, directing, coordinating, and controlling the business relationship functions.&nbsp;A relationship manager is responsible for building and maintaining positive relationships with customers, identifying opportunities for business growth and resolving customer complaints. They possess excellent communication and problem-solving skills and work closely with operation teams to boost profitability and customer satisfaction.At Pagumen every employee is important member and has the opportunity to rise according to their ability and performance.Pagumen Tour and Travel S.C is an equal employment opportunity organization, but qualified female&nbsp;candidates are highly encouraged to apply.Accordingly, the job hold is expected to perform the following major duties and responsibilities.&nbsp;<ul><li>Understand customer needs and develop plans to address them.</li><li>Identify and prospect new clients by performing market segmentation and apply different organization approaches in targeting and selecting clients.</li><li>Establish contact, rapport and credibility with prospective clients to influence key decision makers to start a relationship with the organization.</li><li>Approach potential customers to establish relationships.</li><li>Oversee client acceptance and on-boarding procedures (such as conducting due diligence and reviewing documentation requirements).</li><li>Sustain and build client relationships by maintaining ongoing communication and negotiation (pricing, financing structure) sessions with clients so as to deliver both quality and tailored service offerings.</li><li>Build long-term relationships with clients and customers.</li><li>Notify the sales team of new sales and cross-selling opportunities.</li><li>Identification of market potentials, as well as observation and analysis of the market and competition.</li><li>Resolve customer complaints quickly and effectively.</li><li>Forward upselling and cross-selling opportunities to the sales team.</li><li>Promote high-quality sales, supply and customer service processes.</li><li>Aim to preserve customers and renew contracts.</li><li>Gain solid knowledge of competitors become familiar with the competition to stay ahead of them.</li><li>Create strategies and work with clients to boost their brand.</li><li>Help promote and maintain a positive company image.</li><li>To conduct regular survey on customer satisfaction.</li><li>Preserve existing clients and business firms.</li></ul>

Corporate Relationship Manager

What is the meaning of pagumen? It is “the name of the 13th Month of the year” according to Ethiopian Calendar. In Ethiopian calendar, each month has 30 days equal and the remaining days after 12 months form the 13th month having five days every year and six in leap year. This month is a transition from old to start of New Year (which falls in 11th of September and 12th in leap year). It is the sign of end of rain season and start of sunshine, where all the landscape turns into green and become full of flowers. The disay fower is the most common and abundant starting in period of pagumen and ends up to end of October..

Pagumen Tour and Travel S.C.

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Pagumen Tour and Travel S.C. Jobs and Vacancies in Ethiopia | Ethiojobs.

Pagumen Tour and Travel S.C. Jobs and Vacancies in Ethiopia | Ethiojobs.