Social Sciences and Community Service

Established in 1951, IOM is the leading intergovernmental organization in the field of migration and works closely with governmental, intergovernmental and non governmental partners.With 127 member states a further 17 states holding observer status and offices in over 100 countries, IOM is dadicated to providing humane and orderly migration for the benefit of all.It does so by providing services and advice to governments and migrants.IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues , to assist in the search for practical solutions to migration problems and provide humanitarian assistance to migrants in need including refugees and internally displaced people.IOM would like to announce the following vacant position.

International Organization for Migration - IOM

&nbsp; &nbsp; &nbsp;Call for Application<figure class="table"><table><tbody><tr><td>Vacancy No.</td><td>IOM-CfA/0087/24</td></tr><tr><td>Position Title</td><td>AAP Hotline Operator</td></tr><tr><td>Duty Station</td><td>Addis Ababa</td></tr><tr><td>Classification</td><td>Affiliate (non-staff)</td></tr><tr><td>Type of Appointment</td><td>For two months, with possibility of extension</td></tr><tr><td>Estimated Start Date</td><td>As soon as possible</td></tr><tr><td>Posting Period&nbsp;</td><td>02.10.2024 – 13.10.2024</td></tr></tbody></table></figure>Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. External candidates are eligible to apply to this vacancy.&nbsp;Context:&nbsp;Under the general supervision of the AAP, the Call base Hotline number operators are responsible for supporting the operation of hotline by receiving and recording complaints and feedbacks, and communicate to her/his supervisor for the timely response of complaints and feedbacks. In detail, he/she will be responsible for the following duties and responsibilities:Core Functions / Responsibilities: &nbsp;<ul><li>Uphold UN/IOM code of conduct during hotline operation and ensure that all persons of concern are treated with dignity and respect, in accordance with humanitarian principles and human rights standards.</li><li>Keeping information about callers (IDPs, Host community &amp; Returnees) with confidentiality</li><li>Assist in updating, maintaining, and expanding hotline network, resources and databases.</li><li>Participate in regular meetings such as staff meetings, debriefings.</li><li>Responsible for handling incoming phone calls by Callers (IDPs, Host community and Returnees) through dedicated hotline.</li><li>Record calls and caller’s information by completing provided forms.</li><li>Register complaints from callers and follow up with concerned sector.</li><li>Provide the information for IDPs, Host communities and Returnees to get to the services.&nbsp;</li><li>Perform other duties as assigned by supervisor or related to AAP and when needed.</li></ul>

Hotline Operator

&nbsp; &nbsp; &nbsp;Call for Application<figure class="table"><table><tbody><tr><td>Vacancy No.</td><td>IOM-CfA/0087/24</td></tr><tr><td>Position Title</td><td>AAP Hotline Operator</td></tr><tr><td>Duty Station</td><td>Addis Ababa</td></tr><tr><td>Classification</td><td>Affiliate (non-staff)</td></tr><tr><td>Type of Appointment</td><td>For two months, with possibility of extension</td></tr><tr><td>Estimated Start Date</td><td>As soon as possible</td></tr><tr><td>Posting Period&nbsp;</td><td>02.10.2024 – 13.10.2024</td></tr></tbody></table></figure>Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.IOM is committed to a diverse and inclusive environment. External candidates are eligible to apply to this vacancy.&nbsp;Context:&nbsp;Under the general supervision of the AAP, the Call base Hotline number operators are responsible for supporting the operation of hotline by receiving and recording complaints and feedbacks, and communicate to her/his supervisor for the timely response of complaints and feedbacks. In detail, he/she will be responsible for the following duties and responsibilities:Core Functions / Responsibilities: &nbsp;<ul><li>Uphold UN/IOM code of conduct during hotline operation and ensure that all persons of concern are treated with dignity and respect, in accordance with humanitarian principles and human rights standards.</li><li>Keeping information about callers (IDPs, Host community &amp; Returnees) with confidentiality</li><li>Assist in updating, maintaining, and expanding hotline network, resources and databases.</li><li>Participate in regular meetings such as staff meetings, debriefings.</li><li>Responsible for handling incoming phone calls by Callers (IDPs, Host community and Returnees) through dedicated hotline.</li><li>Record calls and caller’s information by completing provided forms.</li><li>Register complaints from callers and follow up with concerned sector.</li><li>Provide the information for IDPs, Host communities and Returnees to get to the services.&nbsp;</li><li>Perform other duties as assigned by supervisor or related to AAP and when needed.</li></ul>

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Looking for jobs in Ethiopia? Explore International Organization for Migration - IOM for the Hotline Operator role. Ethiojobs is the best place to find job opportunities.

Hotline Operator Jobs and Vacancies in Ethiopia | Ethiojobs.

Hotline Operator Jobs and Vacancies in Ethiopia | Ethiojobs.