IT, Computer Science and Software Engineering

Pineal Solutions ET.

Description:About Kihloot.com:&nbsp;Kihloot.com is a cutting-edge eLearning platform revolutionizing education in Ethiopia. We connect students, parents, and tutors with features such as tutor GPS location mapping, price&nbsp;competition,&nbsp;integrated&nbsp;online&nbsp;meetings,&nbsp;and&nbsp;more.&nbsp;We&nbsp;are&nbsp;growing&nbsp;rapidly&nbsp;and&nbsp;need&nbsp;a&nbsp;dedicated Technical Support Specialist to help our users get the most out of our platform.Job Overview:&nbsp;We are looking for a highly motivated Technical Support Specialist to assist our users— students, parents, tutors, and organizations—by troubleshooting technical issues, providing guidance, and&nbsp;ensuring&nbsp;smooth&nbsp;use&nbsp;of&nbsp;our&nbsp;platform.&nbsp;The&nbsp;role&nbsp;includes&nbsp;monitoring&nbsp;system&nbsp;performance,&nbsp;managing customer service requests, and liaising with the development team to resolve issues.&nbsp;Responsibilities: -&nbsp;Provide&nbsp;prompt&nbsp;technical&nbsp;support&nbsp;via&nbsp;email, chat,&nbsp;and&nbsp;phone&nbsp;for&nbsp;Kihloot.com users.- Troubleshoot platform-related issues including registration and login difficulties, video conferencing, and scheduling problems.-&nbsp;Assist users&nbsp;in understanding how to use platform features such as profile creation, GPS mapping, scheduling , pricing, tutor reviews, and Zoom/Meet configuration.- Monitor system&nbsp;health&nbsp;and&nbsp;report&nbsp;outages&nbsp;or&nbsp;bugs&nbsp;to&nbsp;the&nbsp;development team.-&nbsp;Maintain&nbsp;a&nbsp;knowledge&nbsp;base&nbsp;and create user guides or FAQs to address common questions.- Assist with platform onboarding for new tutors,&nbsp;students, and&nbsp;parents.-&nbsp;Collaborate with the&nbsp;software&nbsp;development&nbsp;team&nbsp;to test&nbsp;new&nbsp;features and improvements.- Track and report technical support metrics, such as issue resolution time and customer satisfaction.Gender: BothSalary/Compensation:&nbsp;9000&nbsp;ETB&nbsp;Monthly

Technical Support Specialist

Description:About Kihloot.com:&nbsp;Kihloot.com is a cutting-edge eLearning platform revolutionizing education in Ethiopia. We connect students, parents, and tutors with features such as tutor GPS location mapping, price&nbsp;competition,&nbsp;integrated&nbsp;online&nbsp;meetings,&nbsp;and&nbsp;more.&nbsp;We&nbsp;are&nbsp;growing&nbsp;rapidly&nbsp;and&nbsp;need&nbsp;a&nbsp;dedicated Technical Support Specialist to help our users get the most out of our platform.Job Overview:&nbsp;We are looking for a highly motivated Technical Support Specialist to assist our users— students, parents, tutors, and organizations—by troubleshooting technical issues, providing guidance, and&nbsp;ensuring&nbsp;smooth&nbsp;use&nbsp;of&nbsp;our&nbsp;platform.&nbsp;The&nbsp;role&nbsp;includes&nbsp;monitoring&nbsp;system&nbsp;performance,&nbsp;managing customer service requests, and liaising with the development team to resolve issues.&nbsp;Responsibilities: -&nbsp;Provide&nbsp;prompt&nbsp;technical&nbsp;support&nbsp;via&nbsp;email, chat,&nbsp;and&nbsp;phone&nbsp;for&nbsp;Kihloot.com users.- Troubleshoot platform-related issues including registration and login difficulties, video conferencing, and scheduling problems.-&nbsp;Assist users&nbsp;in understanding how to use platform features such as profile creation, GPS mapping, scheduling , pricing, tutor reviews, and Zoom/Meet configuration.- Monitor system&nbsp;health&nbsp;and&nbsp;report&nbsp;outages&nbsp;or&nbsp;bugs&nbsp;to&nbsp;the&nbsp;development team.-&nbsp;Maintain&nbsp;a&nbsp;knowledge&nbsp;base&nbsp;and create user guides or FAQs to address common questions.- Assist with platform onboarding for new tutors,&nbsp;students, and&nbsp;parents.-&nbsp;Collaborate with the&nbsp;software&nbsp;development&nbsp;team&nbsp;to test&nbsp;new&nbsp;features and improvements.- Track and report technical support metrics, such as issue resolution time and customer satisfaction.Gender: BothSalary/Compensation:&nbsp;9000&nbsp;ETB&nbsp;Monthly

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Looking for jobs in Ethiopia? Explore Pineal Solutions ET. for the Technical Support Specialist role. Ethiojobs is the best place to find job opportunities.

Technical Support Specialist Jobs and Vacancies in Ethiopia | Ethiojobs.

Technical Support Specialist Jobs and Vacancies in Ethiopia | Ethiojobs.