Customer Service

Ethiopost, a cornerstone of Ethiopia’s communication network, has been connecting people and businesses across the nation since its establishment. As the primary postal service provider in Ethiopia, Ethiopost plays a vital role in the country's socio-economic development. With a workforce of over 1800, Ethiopost serves millions of customers, ensuring the timely delivery of letters, parcels, and financial services across the nation. At Ethiopost, we pride ourselves on being more than just a postal service. We are a community-driven organization, committed to innovation and the continuous improvement of our services to meet the evolving needs of our customers. As part of our commitment to excellence, we are dedicated to providing our employees with a supportive and dynamic work environment that fosters growth, learning, and development. Why Work for Us?At Ethiopost, we believe that our employees are our greatest asset. Our work culture is built on the principles of inclusivity, collaboration, and continuous improvement. We are proud to offer an environment where every team member is encouraged to share their ideas and contribute to our collective success. Working at Ethiopost means being part of a diverse and dynamic team that is passionate about making a difference in the lives of Ethiopians. Our employees enjoy a range of benefits designed to support their well-being and professional growth: Comprehensive Health Insurance: We provide private health insurance coverage to ensure our employeesAnnual Medical Coverage: To support your health needs throughout the year.Life &amp; Disability Insurance: We offer peace of mind with insurance plans that protect you and your loved ones.Transportation Assistance: We provide tools of the trade, including transportation support, to help you perform your duties efficiently.Retirement Savings Plan: Secure your future with our private retirement savings plan. Join Ethiopost and be a part of an organization that values its people, promotes continuous learning, and is dedicated to building a better future for Ethiopia.

Ethiopost

<ol><li>Handle inbound calls from customers, addressing their queries, concerns, and requests courteously and professionally. Offer timely and accurate information about products, services, or company policies.</li><li>Take ownership of customer issues, troubleshoot problems, and work towards timely and satisfactory resolutions. Escalate complex issues to appropriate departments if required.</li><li>Utilize various communication platforms such as phone, email, chat, or social media to assist customers effectively. Ensure consistent and positive communication across all channels.</li><li>Accurately record and maintain customer information, interactions, and transactions in the call center database or CRM software.</li><li>Identify opportunities to upsell or cross-sell products and services to customers while providing valuable recommendations based on their needs and preferences.</li><li>Adhere to call center scripts, guidelines, and procedures to ensure consistent service delivery. Maintain a high level of professionalism, empathy, and courtesy during interactions.</li><li>Meet and exceed individual and team-based performance targets, including call handling time, customer satisfaction, and first-call resolution rates.</li><li>Participate in ongoing training sessions and workshops to enhance product knowledge, customer service skills, and call center processes.</li><li>Handle customer complaints efficiently, displaying strong problem-solving skills and empathy to resolve issues to the customer's satisfaction.</li><li>Manage multiple tasks simultaneously, such as responding to calls, emails, or chats while updating customer records and completing administrative duties.</li><li>Collaborate with other call center officers, team leads, and supervisors to share best practices, resolve challenges, and contribute to a positive team environment.</li><li>Follow all company policies, guidelines, and regulations to ensure data security, confidentiality, and compliance with industry standards.</li><li>Also performs related duties assigned by the immediate supervisor.</li></ol>

Junior Call Center Officer

<ol><li>Handle inbound calls from customers, addressing their queries, concerns, and requests courteously and professionally. Offer timely and accurate information about products, services, or company policies.</li><li>Take ownership of customer issues, troubleshoot problems, and work towards timely and satisfactory resolutions. Escalate complex issues to appropriate departments if required.</li><li>Utilize various communication platforms such as phone, email, chat, or social media to assist customers effectively. Ensure consistent and positive communication across all channels.</li><li>Accurately record and maintain customer information, interactions, and transactions in the call center database or CRM software.</li><li>Identify opportunities to upsell or cross-sell products and services to customers while providing valuable recommendations based on their needs and preferences.</li><li>Adhere to call center scripts, guidelines, and procedures to ensure consistent service delivery. Maintain a high level of professionalism, empathy, and courtesy during interactions.</li><li>Meet and exceed individual and team-based performance targets, including call handling time, customer satisfaction, and first-call resolution rates.</li><li>Participate in ongoing training sessions and workshops to enhance product knowledge, customer service skills, and call center processes.</li><li>Handle customer complaints efficiently, displaying strong problem-solving skills and empathy to resolve issues to the customer's satisfaction.</li><li>Manage multiple tasks simultaneously, such as responding to calls, emails, or chats while updating customer records and completing administrative duties.</li><li>Collaborate with other call center officers, team leads, and supervisors to share best practices, resolve challenges, and contribute to a positive team environment.</li><li>Follow all company policies, guidelines, and regulations to ensure data security, confidentiality, and compliance with industry standards.</li><li>Also performs related duties assigned by the immediate supervisor.</li></ol>

Ethiojobs

Looking for jobs in Ethiopia? Explore Ethiopost for the Junior Call Center Officer role. Ethiojobs is the best place to find job opportunities.

Junior Call Center Officer Jobs and Vacancies in Ethiopia | Ethiojobs.

Junior Call Center Officer Jobs and Vacancies in Ethiopia | Ethiojobs.