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Axon Neurology Specialty Center plc

About Us&nbsp;We are first stroke center in Ethiopia established to provide the international standard comprehensive patient care for cerebrovascular diseases and wide range of neurological conditions.&nbsp;We are commenced to serving our community with health promotion, preventive healthcare services, disease treatment, and advanced rehabilitative interventions constituting the fundamental pillars of care it provided.With its well-equipped facility, top-notch stroke expertise and cutting-edge technology, its started climbing to the ice-berg of the challenges posed by stroke for our Ethiopian community, as the ONLY and most comprehensive STROKE CENTER in ETHIOPIA.We offer intravenous thrombolysis and mechanical thrombectomy with a neurological ICU equipped with advanced cerebral and hemodynamic monitoring.Job SummaryAs Customer Service Representative, your key role is to support patients, attendants and, Visitors and provide help by answering their queries. You are one of the first Core person with whom a customer’s contact upon entering the stroke center. Creating a positive first impression is essential because it reflects on Axon’s image. Strong customer skills are necessary to manage patients' issues, understand their needs and provide an answer to their queries. You are expected to behave politely and attentively to create a positive atmosphere and make the patients, attendants and other Visitors to feel more comfortable in a hospital setting.Duties and Responsibilities include:<ul><li>Receive persons presenting to reception area.</li><li>Check patients in and out.</li><li>Collect co-pays and payments for services from patients</li><li>Collect and enter registration information in EMR</li><li>Verify patient insurance eligibility prior to appointments</li><li>Obtain pre-authorization to provide medical services to patients who have a non-participating insurance</li><li>Assist with patient flow</li><li>Schedule patients efficiently, follow up with patients for missed appointments</li><li>Participate in patient recruitment and retention activities.</li><li>Assist with referrals to external agencies/services.</li><li>Receive incoming telephone calls, redirects those calls and/or records messages.</li><li>Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.</li><li>Participate in Quality Improvement activities</li><li>Perform other duties as assigned.</li></ul>Level&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Junior&nbsp;Reports to&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Customer Service SupervisorJob Purpose&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Responding to&nbsp;customer&nbsp;inquiries within company hours ·Job Type&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Full TimeClosing date &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; : September 9, 2024&nbsp;

Customer Service Representative

About Us&nbsp;We are first stroke center in Ethiopia established to provide the international standard comprehensive patient care for cerebrovascular diseases and wide range of neurological conditions.&nbsp;We are commenced to serving our community with health promotion, preventive healthcare services, disease treatment, and advanced rehabilitative interventions constituting the fundamental pillars of care it provided.With its well-equipped facility, top-notch stroke expertise and cutting-edge technology, its started climbing to the ice-berg of the challenges posed by stroke for our Ethiopian community, as the ONLY and most comprehensive STROKE CENTER in ETHIOPIA.We offer intravenous thrombolysis and mechanical thrombectomy with a neurological ICU equipped with advanced cerebral and hemodynamic monitoring.Job SummaryAs Customer Service Representative, your key role is to support patients, attendants and, Visitors and provide help by answering their queries. You are one of the first Core person with whom a customer’s contact upon entering the stroke center. Creating a positive first impression is essential because it reflects on Axon’s image. Strong customer skills are necessary to manage patients' issues, understand their needs and provide an answer to their queries. You are expected to behave politely and attentively to create a positive atmosphere and make the patients, attendants and other Visitors to feel more comfortable in a hospital setting.Duties and Responsibilities include:<ul><li>Receive persons presenting to reception area.</li><li>Check patients in and out.</li><li>Collect co-pays and payments for services from patients</li><li>Collect and enter registration information in EMR</li><li>Verify patient insurance eligibility prior to appointments</li><li>Obtain pre-authorization to provide medical services to patients who have a non-participating insurance</li><li>Assist with patient flow</li><li>Schedule patients efficiently, follow up with patients for missed appointments</li><li>Participate in patient recruitment and retention activities.</li><li>Assist with referrals to external agencies/services.</li><li>Receive incoming telephone calls, redirects those calls and/or records messages.</li><li>Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.</li><li>Participate in Quality Improvement activities</li><li>Perform other duties as assigned.</li></ul>Level&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Junior&nbsp;Reports to&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Customer Service SupervisorJob Purpose&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Responding to&nbsp;customer&nbsp;inquiries within company hours ·Job Type&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Full TimeClosing date &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; : September 9, 2024&nbsp;

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Looking for jobs in Ethiopia? Explore Axon Neurology Specialty Center plc for the Customer Service Representative role. Ethiojobs is the best place to find job opportunities.

Customer Service Representative Jobs and Vacancies in Ethiopia | Ethiojobs.

Customer Service Representative Jobs and Vacancies in Ethiopia | Ethiojobs.