Customer Service

Logistics, Transport and Supply Chain

Established in 1951, IOM is the leading intergovernmental organization in the field of migration and works closely with governmental, intergovernmental and non governmental partners.With 127 member states a further 17 states holding observer status and offices in over 100 countries, IOM is dadicated to providing humane and orderly migration for the benefit of all.It does so by providing services and advice to governments and migrants.IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues , to assist in the search for practical solutions to migration problems and provide humanitarian assistance to migrants in need including refugees and internally displaced people.IOM would like to announce the following vacant position.

International Organization for Migration - IOM

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.ContextUnder the general supervision of the fleet manager for Addis Ababa and the direct supervision of the Logistics/ Fleet Assistant III, the successful candidate shall be responsible to carry out duties related to the organization’s movement activities.&nbsp;For further information and other job postings, you are welcome to visit our website: <a href="https://www.iom.int/careers">IOM Careers and Job Vacancies</a>Responsibilities<figure class="table"><table><tbody><tr><td><ol><li>Drives office vehicles for transport of authorized personnel and delivery of mail, documents, and other items,</li><li>To keep vehicle (s) under his/her responsibility in perfect order, as well as the control of periodic maintenance and to report any problems needing assistance/repair, To execute the jobs assigned by his supervisor with efficiency and safety,</li><li>Ensure that the steps required by rules and regulations are taken in case of involvement in accident,</li><li>Perform daily vehicle check-up of oil, water, battery brakes, tires etc. and look vehicle cleanliness; keep the logbook of each vehicle updated,</li><li>Keep a HIGH degree of confidentiality and discreteness in discussions which involve IOM and its officials</li><li>Compliance with security practices and radio checks as it pertains to the UNDSS security plans&nbsp;</li><li>Perform daily input in travel log sheet including mileage, fuel consumption, destinations, and items in English,</li><li>Coordinate the logistical needs as relates to ground transportation, accommodation, meals, medical and operational appointments, pre-departure medical checks and departures and /or arrivals.</li><li>Ensure safety and security concerns and incidences are advised to the Field Office Coordinator and Security Assistant.</li><li>Support the implementation of humanitarian response and voluntary repatriation programs as requested by the Office Coordinator.</li><li>To process and collect travel documents from ARRA &amp; other IOM partners.</li><li>Escort refugees to/from the camps for resettlement or medical examinations as required,</li><li>Assist in Logistics and operational activities of the sub-office,&nbsp;</li><li>To process and collect shipments from customs, airport etc.</li><li>Any other duties as may be assigned.</li></ol></td></tr></tbody></table></figure>

Driver (*3)

YaYa PII SC&nbsp;is a Payment Instrument Issuer focusing on providing payment solutions through mobile wallet software systems. YaYa PII SC is established in 2022 and licensed in compliance with Licensing and Authorization of Payment Instrument Issuers Directive No. ONPS/09/2023 issued by National Bank of Ethiopia.
We develop and maintain technological solutions that centers on an iOS and Android smartphone applications to perform the following operations.
<ul><li>provide cash-in and cash-out;</li><li>local money transfers including domestic remittances, load to card or bank account, transfer to card or bank account;</li><li>domestic payments including purchase from physical merchants, bill payments;</li><li>over-the-counter transactions;</li><li>and inward international remittance services.</li></ul>
please <a href="https://yayawallet.com" target="_blank">visit our site</a> to learn more about YaYa Wallet
&nbsp;

YaYa PII SC (YaYa Wallet)

Sector- Financial Technology&nbsp;Reports to: Call Center Supervisor/ManagerCareer Level:&nbsp; Junior&nbsp;Level:&nbsp;(0-3) Years Of Experience. Prior experience in a call center or customer service environment is preferred.Working Hours: May require evenings, weekends, and holidays depending on shift schedules.<h2>Job Summary:</h2>The Call Center Representative is responsible for providing excellent customer service to clients by handling inquiries, resolving issues, and addressing concerns in a professional and timely manner. The role involves answering inbound calls, making outbound calls, and working to achieve customer satisfaction while meeting company standards.<h2>Key Responsibilities:</h2><ul><li>Maintain up-to-date knowledge of company products and services to effectively communicate and inform customers about&nbsp; new features and functionalities.</li><li>Follow company policies and procedures, including adherence to call scripts, quality standards, and performance targets.</li><li>Handle inbound and outbound calls in a timely and professional manner.</li><li>Provide customers with accurate information regarding products, services, billing, and account inquiries via phone, email, or&nbsp;chat.</li><li>Identify customer issues, concerns, or complaints, and resolve them efficiently.</li><li>Manage and de-escalate complaints while maintaining a positive relationship with the customer.</li><li>Escalate issues to the appropriate department when necessary and make sure the customer gets satisfactory response.</li><li>Document all calls and interactions for record-keeping and report any irregularities or trends to the Call Center Supervisor.</li><li>Providing insights from customer interactions and identifying recurring issues or FAQs with the objective of enhancing&nbsp; the&nbsp; services</li><li>Propose improvements to this effect</li><li>Do any other functions as instructed by the supervisor</li></ul>&nbsp;

Call Center Representative/Agent

Business and Administration

Business Development

EXCELLENT CAR RENT

Job Description:As a Customer Service Officer, you will be the first point of contact for our clients, ensuring a positive experience and resolving inquiries efficiently. Your responsibilities will include:&nbsp;<ul><li>Handling customer inquiries via phone, email, and in-person.</li><li>Providing accurate information about products and services.</li><li>Resolving complaints and issues in a timely manner.</li><li>Maintaining customer records and documenting interactions.</li><li>Collaborating with other departments to address customer needs.</li><li>Contributing to the development of customer service procedures and improvements.</li></ul>

Customer Service Officer

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Customer Service Jobs and Vacancies in Addis Ababa, Ethiopia

Customer Service Jobs and Vacancies in Addis Ababa, Ethiopia