Social Sciences and Community Service

Digital Equb Financial Technologies PLC

Position Summary:As a Customer Support Representative, you will be the first point of contact for our customers. You will provide support via phone, email, and chat, addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Your role is crucial in maintaining the company's reputation and customer loyalty.Key Responsibilities:Customer Interaction:<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat.</li><li>Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits.</li><li>Follow up to ensure resolution and customer satisfaction.</li></ul>Technical Support:<ul><li>Assist customers with product setup, troubleshooting, and understanding features and benefits.</li><li>Escalate complex issues to higher-level support or technical teams when necessary.</li></ul>Order Processing:Assist customers with placing orders, processing returns, and handling order-related inquiries.Ensure accurate data entry and order fulfillment.Documentation:<ul><li>Maintain detailed records of customer interactions, transactions, comments, and complaints.</li><li>Update customer information system.</li></ul>Team Collaboration:<ul><li>Work closely with other team members and departments to ensure a seamless customer experience.</li><li>Participate in training and development sessions to stay updated on product knowledge and customer service best practices.</li></ul>Feedback &amp; Improvement:<ul><li>Collect and relay customer feedback to the relevant departments for continuous product and service improvement.</li><li>Suggest process improvements to enhance efficiency and customer satisfaction.</li></ul>Job Type: On-site - Permanent (Full-time)Job Sector: technology plcWork Location: Addis Ababa, EthiopiaExperience Level: expert&nbsp;Salary/Compensation: MonthlyBenefits:<ul><li>Competitive salary&nbsp;</li><li>Opportunities for professional development and career growth</li></ul>

Customer supervisor head

Position Summary:As a Customer Support Representative, you will be the first point of contact for our customers. You will provide support via phone, email, and chat, addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Your role is crucial in maintaining the company's reputation and customer loyalty.Key Responsibilities:Customer Interaction:<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat.</li><li>Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits.</li><li>Follow up to ensure resolution and customer satisfaction.</li></ul>Technical Support:<ul><li>Assist customers with product setup, troubleshooting, and understanding features and benefits.</li><li>Escalate complex issues to higher-level support or technical teams when necessary.</li></ul>Order Processing:Assist customers with placing orders, processing returns, and handling order-related inquiries.Ensure accurate data entry and order fulfillment.Documentation:<ul><li>Maintain detailed records of customer interactions, transactions, comments, and complaints.</li><li>Update customer information system.</li></ul>Team Collaboration:<ul><li>Work closely with other team members and departments to ensure a seamless customer experience.</li><li>Participate in training and development sessions to stay updated on product knowledge and customer service best practices.</li></ul>Feedback &amp; Improvement:<ul><li>Collect and relay customer feedback to the relevant departments for continuous product and service improvement.</li><li>Suggest process improvements to enhance efficiency and customer satisfaction.</li></ul>Job Type: On-site - Permanent (Full-time)Job Sector: technology plcWork Location: Addis Ababa, EthiopiaExperience Level: expert&nbsp;Salary/Compensation: MonthlyBenefits:<ul><li>Competitive salary&nbsp;</li><li>Opportunities for professional development and career growth</li></ul>

Ethiojobs

Looking for jobs in Ethiopia? Explore Digital Equb Financial Technologies PLC for the Customer supervisor head role. Ethiojobs is the best place to find job opportunities.

Customer supervisor head Jobs and Vacancies in Ethiopia | Ethiojobs.

Customer supervisor head Jobs and Vacancies in Ethiopia | Ethiojobs.