Brief about MACCFA
MACCFA is a highly recognized, full-fledged freight forwarding company located in Ethiopia with a global network via its joint venture partner CEVA Logistics. We have extensive experience for over twenty-six years in customs clearing, freight forwarding, and ground transportation via overland trucking and railway. We are looking for competent and energetic professional who can be part of our dynamic and professional team for our Ocean Freight Unit.
Job Purpose
Primary purpose of the role
The Ocean Freight Customer Care Executive is responsible for supervising the execution of customers’ order taking and documentation compliance in view applicable customs procedures required during importation and exportation process, follow up status of each operation and share status update to customers on a regular basis and upon request as part of ensuring the journey of customer experience has met or well exceed her/his expectation, ensure the handling of customer inquiries and complaints that might be faced in the course of operation flow once the business is secured and subsequently, ensure the completeness and accuracy of document as per applicable procedure to client’s foreign purchase in particular and other relevant company procedure in general
Key Accountabilities
Reporting Structure
Business Unit: Ocean Freight
Education & Qualifications
Experience
Specialist Knowledge & Skills
Interpersonal & Communication Skills