The Company
Dawit Dreams is a unique personal development and success coaching company that helps individuals and companies grow and be at their best; both in their personal and professional lives. We mentor, coach and train people the deep concepts of growth and success to help them cultivate amazing results.
Our main purpose is to help Ethiopians and Africans unlock their full potential to achieve greatness. Our program has touched millions of lives and impacted thousands of businesses through different platforms. We have helped people become great leaders, powerful thinkers, and strong team players that provide amazing products and phenomenal services. We are now at a pivotal moment in our company as we continue to grow our client base, diversity our portfolio, expand our reach and serve clients of all backgrounds and experiences.
The Job
As part of its corporate strengthening efforts to grow its audience and potential customer base, Dawit Dreams would like to hire a Customer Service Manager to oversee the overall customer flow and continue to offer world class customer service for customers that walk in the door with high level expectation. This position will report to the Deputy CEO and will lead a small team of customer service representatives.
This position will also work with the different department heads to make sure customer questions and concerns are addressed in a timely manner and that all data is captured at the initial point of contact. You would need to work on evenings and weekends.
Duties and Responsibilities
Qualifications and Skills