Product Specialist for Fixed Services

Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.

We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.

Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you.

We are pleased to announce the vacancy for a Product Specialist for Fixed Services within the Enterprise Business Function in Ethiopia. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Product Lead, the position holder’s role will be to develop and manage a range of fixed connectivity products and services within the Enterprise Products and Services department.

Job Responsibilities

• Collaborate with sales and marketing/research teams to gather market insights leading to the development of product/service concepts
• Work with cross-functional teams to develop and launch new connectivity services or enhance existing ones
• Ensure excellent customer experience for connectivity services by supporting the delivery of simple and efficient processes and customer journeys
• Continually monitor product/service performance in terms of intake, usage, and customer satisfaction
• Drive initiatives aimed at driving growth, increasing customer satisfaction, and retaining existing customers
• Support the development of product/service and partnership roadmaps for connectivity services in line with the division’s revenue targets and strategy
• Act as a point of contact between different departments within the company and relevant third parties to resolve any issues related to services that affect customers
• Provide direction and motivation to the project team and manage stakeholders within other departments in line with meeting project requirements and delivery timelines