About Us
Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.
We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.
Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you.
We are pleased to announce the following vacancy for a M-PESA (Mobile Money) Operations Specialist within the Digital Financial Services Function. These positions contribute directly to the impact the Company makes and works directly with our distribution network (Super agents, Master agents, Agents, Merchants) and Customers.
Detailed Description
Reporting to Operations Manager, the role holder will be responsible for implementing approved M-PESA Payments strategy to drive growth in revenue and deliver sustained usage of M-PESA products. Undertake administrative & support services to M-PESA Business Partners, M-PESA Agents & internal business teams while ensuring efficient and effective delivery of services. Ensuring conformation to governance and compliance to the various process & systems management, continuous process improvement within M-PESA Business Operations. The roles are charged with operational excellence to ensure superior end to end customer experience.
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