Identify hardware and software solutions for the communication platform
Troubleshooting technical issues of the communication platform
Diagnosing and repairing faults of the communication platform
Resolving network issues
Speaking to customers to quickly get the root of their problem
Provide timely and accurate customer feedback
Preparing or replacing the necessary parts of any platform supporting equipment's
Job Requirement
Minimum of diploma/ level IV graduate in information technology database programing and other related field of studies wit the minimum of years working experience( software support, customer support, programing and data base)
Problem solving skill
Ability to pay attention to details
Communication skill
Customer service skill
Ability to multitask efficiently and good at time management