About Us
Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.
We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.
Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you.
We are pleased to announce the following vacancy for Analyst – Workforce Planning and Reporting within the Customer Experience Function in Ethiopia. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to the Manager – Workforce Planning and Reporting the role holder is responsible for forecasting, scheduling and real time performance to support a growing and demanding business unit in meeting its SLA’s and KPI’s. Consolidation and analysis of information and operational data which includes call/process and channels volumes, call and transaction request patterns, staff productivity and attrition rates to enable the delivery of business objectives.
Job Responsibilities
Qualifications
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