BACKGROUND
EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing Company that believes in investing in our employees and offers them opportunities for career advancement. EthioChicken is an Ethiopian based company.
OUR VISION
Our vision is to bring a chicken to every family in Ethiopia in 2021, and a chicken to every person in Ethiopia in the future, transforming the Ethiopian poultry industry, making it a model of inclusive growth.
Job Summary
EthioChicken is looking for a talented Customer Experience Associate to join as a critical member of our Customer Insights and Innovation team. The Customer Experience Associate will be the voice of the customer responsible for identifying key pain points/opportunities across the end to end customer experience. The primary objectives of the Customer Insight & Innovation team at EthioChicken is to collect insightful feedback through research, to build a comprehensive picture of what EC customers want and drive incremental improvements on customer satisfaction.
DUTIES AND RESPONSIBILITIES
· Conduct daily surveys (Survey will be provided)
· Participates in data cleaning and, if appropriate, data analysis
· Translates the survey into a new language
· Data entry, management, and storage in a clear, succinct, and accurate manner both online and offline
· Attend and actively engage in team meetings and discussions, as well as record daily reports.
· Disseminate information about problems encountered, particularly those involving a misunderstanding of questions or a lack of data.
· Take customer complaints and refer them to the appropriate stakeholder.
· Maintaining the highest level of data security
· Reporting on actions completed, problems encountered, and data collection progress.
· Participate in the development of data gathering techniques and tools by providing input.
· Other responsibilities as needed.
COMPETENCIES: -
· Accountability
· Analytical skills
· Excellent interpersonal skills
· Excellent communication skills, both written and oral
· Keen and proactive to learn and continuously develop technical knowledge
QUALIFICATIONS REQUIRED
Experience:
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