Vacancy No.: | CFA/0102/2021 |
Position Title: | Hotline Operator (Somali and Oromifa Speaker) |
Position Grade: | Daily - G3 Equivalent |
Duty Station: | Addis Ababa, Ethiopia |
Type of Appointment: | Three months with possibility of extension |
Estimated Start Date: | As soon as possible |
Closing Date: | 19 August 2021 |
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive environment. External candidates are eligible to apply to this vacancy.
Background
Under the current circumstance in Ethiopia, currently, there is a heavy influx of ex-combatants who will require assistance to reintegrate into communities after long periods in exile. Hence, to secure sustainable and peaceful reintegration of the ex-combatants having returned to their communities IOM along with the Government of Ethiopia is going to implement a Social and Economic Reintegration of ex-combatants and Conflict-Affected Groups in Ethiopia (SERE).
Under the overall supervision of the Emergency & Post-Crisis (EPC) National MEAL Officer and the direct supervision of Feedback and Learning Assistant, the successful candidate will support the operation of EPC Hotline by receiving and recording complaints on SERE and Emergency projects and communicating responses given to complaints and feedback. In particular, he/she will:
Core Functions / Responsibilities:
Educational Qualification
Required Experience
Languages
Competencies
The incumbent is expected to demonstrate the following values and competencies:
Values
Core Competencies – behavioral indicators level 2
Managerial Competencies – behavioral indicators level 2
Other
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.