Hotel and Hospitality

&nbsp;JOB SUMMARYHandles customer inquires and acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales. Contracts and closes group business in addition to conducting site inspections. Verifies business is turned over properly and in a timely fashion for quality service delivery.&nbsp; Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.CORE WORK ACTIVITIES&nbsp;Managing Sales Activities<ul><li>Handles customer inquiries and acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property sales.&nbsp;</li><li>Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.</li><li>Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.</li><li>Closes the best opportunities for the property based on market conditions and property needs.</li><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li><li>Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.</li><li>Partners with the sales team to identify new group/catering business and achieve personal and property revenue goals.</li><li>Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.</li><li>Develops group sales revenue and operation budgets, and provides forecasting reports.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.</li><li>Assists with selling, implementation, and follow-through of group sales promotions.&nbsp;&nbsp;&nbsp;</li><li>Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.</li><li>Provides accurate, complete, and effective turnover to Event Management.</li><li>Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.&nbsp;</li><li>Conducts site inspections, as required.</li><li>Monitors same day selling procedures to maximize room revenue and control hotel occupancy.</li><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li><li>Participates in and practices daily service basics of the brand</li><li>Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.&nbsp;</li><li>Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.&nbsp; &nbsp;</li><li>Performs other duties, as assigned, to meet business needs.</li></ul>&nbsp;Building Successful Relationships<ul><li>Develops relationship with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.</li><li>Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities.</li><li>Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.</li><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.</li><li>Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.&nbsp;</li><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.</li><li>Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.</li></ul>&nbsp;MANAGEMENT COMPETENCIES&nbsp;<figure class="table"><table><tbody><tr><td>Leadership</td></tr><tr><td><ul><li>Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.&nbsp; &nbsp;</li></ul></td></tr><tr><td><ul><li>Communication&nbsp;-&nbsp;Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.</li></ul></td></tr><tr><td><ul><li>Problem Solving and Decision Making -&nbsp;Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.</li></ul></td></tr><tr><td><ul><li>Professional Demeanor&nbsp;- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.</li></ul></td></tr><tr><td>Managing Execution</td></tr><tr><td><ul><li>Building and Contributing to Teams -&nbsp;Actively participates as a member of a team to move the team toward the completion of goals.</li></ul></td></tr><tr><td><ul><li>Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.</li></ul></td></tr><tr><td><ul><li>Planning and Organizing &nbsp;-&nbsp;Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.</li></ul></td></tr><tr><td>Building Relationships</td></tr><tr><td><ul><li>Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.&nbsp;</li></ul></td></tr><tr><td><ul><li>Customer Relationships&nbsp;- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.</li></ul></td></tr><tr><td><ul><li>Global Mindset&nbsp;-&nbsp;Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.</li></ul></td></tr><tr><td>Generating Talent and Organizational Capability&nbsp;</td></tr><tr><td><ul><li>Organizational Capability&nbsp;- Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.</li></ul></td></tr><tr><td><ul><li>Talent Management&nbsp;- Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.</li></ul></td></tr><tr><td>Learning and Applying Professional Expertise</td></tr><tr><td><ul><li>Applied Learning&nbsp;- Seeks and makes the most of learning opportunities to improve performance of self and/or others.</li></ul></td></tr><tr><td><ul><li>Business Acumen -&nbsp;Understands and utilizes business information to manage everyday operations.</li></ul></td></tr><tr><td><ul><li>Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.</li></ul></td></tr><tr><td><ul><li>General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales &amp; Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).</li></ul></td></tr><tr><td><ul><li>Basic Competencies - Fundamental competencies required for accomplishing basic work activities.</li></ul></td></tr><tr><td><ul><li>Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).</li></ul></td></tr><tr><td><ul><li>Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.</li></ul></td></tr><tr><td><ul><li>Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.</li></ul></td></tr><tr><td><ul><li>Reading Comprehension&nbsp;- Demonstrates understanding of written sentences and paragraphs in work-related documents.</li></ul></td></tr><tr><td><ul><li>Writing&nbsp;- Communicates effectively in writing as appropriate for the needs of the audience.</li></ul></td></tr></tbody></table></figure>&nbsp;

Sales Executive

Business Development

Management

POSITION SUMMARYOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.CRITICAL TASKS&nbsp;Guest Relations<ul><li>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.</li><li>Address guests' service needs in a professional, positive, and timely manner.</li><li>Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.</li><li>Assist other employees to ensure proper coverage and prompt guest service.</li><li>Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.</li><li>Thank guests with genuine appreciation and provide a fond farewell.</li><li>Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li><li>Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.</li><li>Communicate recommendations in a way that builds excitement and interest among guests and associates.</li><li>Perform other reasonable duties as requested.</li></ul>Guest Services<ul><li>Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.</li><li>Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.</li><li>Follow up with guests to ensure their requests or problems have been met to their satisfaction.</li><li>Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.</li><li>Check-in/Check-out</li><li>Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.</li><li>Organize and coordinate check-in/pre-registration procedures for arriving groups.</li><li>Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.</li><li>Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.</li><li>Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.</li><li>Sell a room/accommodation to guests without reservations based on availability.</li><li>Verify and adjust billing for guests.Cash Handling</li><li>Process all payment types such as room charges, cash, checks, debit, or credit.</li><li>Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.</li><li>Count bank at end of shift and secure bank.</li><li>Balance and drop receipts according to Accounting specifications.</li><li>Obtain manual authorizations and follow all Accounting procedures when computer system is down.</li><li>Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.</li><li>Follow the requirements and tasks as defined in EMEA <a href="https://mgscloud.marriott.com/standards?id=5436">Front Desk Cashiering</a> SOP.</li><li>Comply with the requirements of the Marriott <a href="https://mgscloud.marriott.com/standards?id=2056">Cashiering Responsibilities/Petty Cash Fund</a> and <a href="https://mgscloud.marriott.com/standards?id=2058">Cashier Overage/Shortage</a> SOPs.Critical Competences</li><li><figure class="table"><table><tbody><tr><td>Analytical Skills<ul><li>Learning</li><li>Decision-Making</li><li>Problem Solving</li><li>Computer Skills</li><li>Basic Mathematics</li></ul></td><td>Interpersonal Skills<ul><li>Customer Service Orientation</li><li>Interpersonal Skills</li><li>Team Work</li><li>Diversity Relations</li></ul></td><td>Communications<ul><li>English Language Proficiency</li><li>Communication</li><li>Listening</li><li>Applied Reading</li><li>Writing</li></ul></td></tr><tr><td>Personal Attributes<ul><li>Integrity</li><li>Dependability</li><li>Positive Demeanor</li><li>Presentation</li><li>Adaptability/Flexibility</li><li>Stress Tolerance</li><li>Initiative</li></ul></td><td colspan="2">Organization<ul><li>Multi-Tasking</li><li>Time Management</li></ul></td></tr></tbody></table></figure></li></ul>

Front Desk Agent/Guest Experience Expert

<div>Marriott Executive Apartments Addis Ababa, owned by Sunshine Business Plc, is located next to the financial district, close to the united nation Headquarter and Addis Ababa Stadium.&nbsp;</div>
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<div>MEA is one of Marriott International brand growing rapidly, with a pipeline that will more than double the brand in the next five years. Strategic priorities are focused on three key areas designed to improve return to Marriott International and fuel growth: restore margins, build Extended Stay sales and revenue culture and strengthen the resident experience.</div>

Marriott Executive Apartments

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Marriott Executive Apartments Jobs and Vacancies in Ethiopia | Ethiojobs.

Marriott Executive Apartments Jobs and Vacancies in Ethiopia | Ethiojobs.