Banking and Insurance

<h2>Product Development Officer - Retail &amp; MSME</h2>Dashen Bank is pleased to announce the following External vacancy:<h2>Vacancy Details</h2>Vacancy Number: DB_EX/HO/013/24 Vacancy Posting End Date: 01/01/2025<h2>Job Summary</h2><ul><li>Product Development Officer- Retail and MSME is responsible for contributing in developing new products specifically for the Retail and MSME customer segment in accordance to the approved principles, processes, standards and procedures. In addition, the role holder is responsible for follow-up proper implementation of new product and service opportunity in continuous and systematic manner.</li></ul>

Product Development Officer - Retail & MSME

Business and Administration

Job Summary:The Branch Manager will plan, organize, lead, and control the banking activities of branch office. S/he will ensure that all staff adhere to operating procedure rules and code of practices of the bank and regulatory directives and country law. S/he will also coordinate the sales/business development efforts of the branch. Customer Service Officers (Maker/Checkers) and Senior Customer Service OfficerThe Branch Manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan, activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.Technical Competencies required for the role:<ul><li>Understands the basic mechanisms of general financial products and services.</li><li>Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.</li><li>Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.</li><li>Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.</li><li>Good command of Microsoft Office package</li><li>Good command core Banking System and other in house software's</li><li>Project management skills</li><li>Knowledge of IFB Banking products</li></ul>

Branch  Manager Grade I/IFB  for Ansar Branch

Accounting and Finance

Job Summary:&nbsp;<ul><li>The Branch Manager will plan, organize, lead, and control the banking activities of branch office. S/he will ensure that all staff adhere to operating procedure rules and code of practices of the bank and regulatory directives and country law. S/he will also coordinate the sales/business development efforts of the branch. Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer&nbsp;</li><li>The Branch Manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan, activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.</li></ul>Technical Competencies required for the role:<ul><li>Strong leadership and skills to foster teamwork; Develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organizational objectives.</li><li>Ability to lead, influence and drive change initiatives in support of business strategies within the branch.</li><li>Strong business acumen.</li><li>Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.</li><li>Strong interpersonal skills and ability to relate with and manage multi-cultural teams.</li><li>Strong expertise in strategic management project planning and budgeting, resource management, implementation as well as monitoring and evaluation.</li><li>Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.</li><li>Strategic thinking and problem solving- skills.</li><li>Strong persuasion and negotiation skills.</li><li>Good customer relationship management skills (internal and external customers).</li><li>Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.</li><li>Effective stakeholder management</li></ul>&nbsp;

Branch Manager Grade I/ Relief

&nbsp;Job Summary:<ul><li>The Senior Customer Service Officer- Accounts I, will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, and handle cash and non-transactions and all customer requests at the branch.</li></ul>Technical Competencies<ul><li>Understands the basic mechanisms of general financial products and services.</li><li>Good knowledge of Bank's accounting and procedures.</li><li>Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.</li><li>Excellent command of Microsoft Excel and good command of Microsoft</li></ul>Behavioral Competencies<ul><li>Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.</li><li>Creativity and innovation skills.</li><li>Action oriented.</li><li>Quality focus and attention to detail.</li><li>Professionalism and integrity in line with Dashen Bank values.</li><li>Good oral and written communication skills.</li><li>Critical and analytical thinking and problem solving skills.</li><li>Personal motivation and drive exhibited through commitment to hard continuous improvement and achievement of goals.</li><li>Good customer relationship management skills (internal and external customers)</li></ul>

Senior Customer Service Officer - Accounts I/ POOL

Job Summary: The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Make/Checker) and Senior Customer Service Officer (Cash/Accounts) within the branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the bank's growth.Technical Competencies required for the role:&nbsp;<ul><li>Understands the basic mechanisms of general financial products and services.<ul><li>Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.</li><li>Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.</li><li>Ability to respond to basic client enquiries, instructions, and the capability of advising and resolving most issues and requests.</li><li>Project management skills.</li><li>Oromifa language is Mandatory.</li></ul></li></ul>

Customer Service Manager I

IT, Computer Science and Software Engineering

<h2>Head, Card Management System</h2>Dashen Bank&nbsp; Announce the following External vacancy post;<h2>Vacancy Details</h2>Vacancy Number: DB_EX/HO/012/24 Vacancy Posting End Date: 30/12/2024<h2>Job Summary</h2><ul><li>Head, Card Management System is responsible for defining &nbsp;the card product strategy, the alignment with business goals and overseeing the entire lifecycle of card products. The role holder is also responsible for monitoring, managing and ensuring &nbsp;consistency, accuracy and security of key data or process with in a system.</li></ul>

Head, Card Management System

Human Resource and Recruitment

Job Summary§&nbsp;HR Operations Team Leader is responsible for assuring the implementation of the activities related to talent acquisition and on-boarding including participating in job design, recruitment, selection and orientation processes in accordance with the Bank's policies and procedures.&nbsp;​Required&nbsp;Behavioral Competency<ul><li>Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organizational objectives.</li><li>Ability to lead, influence and drive change initiatives in support of business strategies within the branch.</li><li>Strong business acumen.</li><li>Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.</li><li>Strong interpersonal skills and ability to relate with and manage multi-cultural teams.</li><li>Strong expertise in strategic management project planning and budgeting, resource management, implementation as well as monitoring and evaluation.</li><li>Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.</li><li>Strategic thinking and problem-solving skills.</li><li>Analytical and creative thinking skills.</li><li>Strong persuasion and negotiation skills.</li><li>Good customer relationship management skills (internal and external customers).</li><li>Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.</li><li>Effective stakeholder management.</li></ul>Required Technical Competencies:<ul><li>Technical experience in Human Resources and/or Business Administration</li><li>Knowledge of best and current HR practices and approaches.</li><li>Knowledge of various interview techniques and evaluation methods and how to maximize their use.</li><li>Knowledge and understanding of appropriate employment branding and marketing tools, methods and approaches; and ability to measure effectiveness and reach.</li><li>A keen understanding of the differences between various roles within organizations.</li><li>Proficient in the use of social media, Applicant Tracking Systems (ATS), job boards, CV databases and interview techniques​</li></ul>

HR Operations Team Leader - District

<h2>Dashen Bank is pleased to announce the following Vacancy</h2><h2>Share Administration Accountant</h2><h2>Vacancy Details</h2>Vacancy Number: DB_EX/HO/009/24 Vacancy Posting End Date: 29/12/2024<h2>Job Summary</h2><ul><li>Share Administration Accountant is responsible for participating on activities related to shareholder payments including rising and plough back of shares, proration of dividends, and maintenance of shareholder records for proper accounting. In addition the role holder is also responsible for the timely reporting of equity transactions.</li></ul>

Share Administration Accountant

<h2>Dashen Bank is pleased to announce the following Vacancy.</h2><h2>HR Business Partner</h2><h2>Vacancy Details</h2>Vacancy Number: DB_EX/HO/008/24 Vacancy Posting End Date: 28/12/2024<h2>Job Summary</h2><ul><li>The HR Business Partner is responsible for consulting the assigned Unit/District in HR issues and plays an enabling business support role by providing input across a range of HR issues and implementing high impact HR solutions to meet the business needs of the unit/district.&nbsp;</li><li>In addition, the role holder is responsible to monitor and audit HR initiative performance, assesses and anticipates any human resources-related needs and reports and engages in improvement activities such as lagging initiatives implementations to People Excellence and Business Partnership Department.</li></ul>

HR Business Partner

<h2>Vacancy Details</h2>Vacancy Number: DB_EX/EAD/001/24 Vacancy Posting End Date: 26/12/2024<h2>Job Summary</h2><ul><li>Senior District Agency &amp; Digital Sales Officer is responsible for the growth of the Bank's business by implementing strategies expanding the agency network and enhance service accessibility. The role holder is also responsible for driving growth of agency &amp; digital business via advertising, personal selling, customer education and promotional activities. In addition, the role holder is responsible for acquiring, developing, and retaining digital banking service customers by implementing the Bank's policies, procedures, projects, and marketing strategies for successful presence across all market segments.</li></ul>

Senior District Agency & Digital Sales Officer

<h3>About the company</h3>WE ASPIRE TO BE BEST IN CLASS BANK IN AFRICA Dashen is the most reputable brand in the domestic banking market; a reputation earned through consistent delivery of values and preeminence unmatched by its competitors and aspires to be &quot;Best In Class Bank in Africa&quot;. The Bank also works in partnership with leading brands in the electronic payments industry OUR PROFILE Dashen Bank was founded in September 1995. Dashen Bank coined its name from the highest peak in Ethiopia, mount Dashen, and aspires to be the Best in Class Bank in Africa. Headquartered in Addis Ababa, the Bank is among the biggest private Banks in Ethiopia. It operates through a network of more than 450+ Branches, ten dedicated Forex Bureaus, 400+ ATMs, and 950 plus Point-of-Sale (POS) terminals spread across the length and breadth of the nation. It has established correspondent banking relationships with 462 banks covering 70 countries and 170 cities across the world.&nbsp; .<h3>Our Mission</h3>To provide efficient customer-centric&nbsp; banking service using the expertise of&nbsp; inspired professionals and cutting-edge technology, while creating sustainable value for our stakeholders Vision To be the best-in-class bank in Africa &nbsp;<h3>Our Values</h3><ul><li>Customer centricity</li><li>Diversity</li><li>Professionalism</li><li>Teamwork</li><li>Integrity</li><li>Social responsibility</li></ul><h3>Why work for us</h3>Dashen Bank is one of the most renowned leading financial giants in the industry. Dashen Bank has received several accolades for its operation and financial achievements. Dashen is also known for introducing breakthrough technologies to the financial industry. Apart from its financial success, Dashen is also prominent in supporting different causes and actively engaging in different CSR initiatives donating millions of birr to social, economic, and environmental causes. When you work for Dashen, you are working for a leading financial institution and winning team of bankers. Moreover, you will be part of our CSR initiative. Dashen Bank provides you with a conducive environment to work learn and grow. Moreover, It will also provide you with fringe benefits along with attractive remuneration. TRAINING AND DEVELOPMENT Training and development are identified as one of the key strategic success factors in the organization. To this end, Dashen Bank Invests in millions to training and development. Immense training is conducted for employees and executive managers through partnering with renowned domestic and foreign training companies. Dashen Bank also sends employees abroad for an exposure visit and to equip them with the necessary knowledge and skills.<h3>Team Benefits</h3>Dashen Bank Provides several benefit package for its employees. Among other things the following are the major ones:-<ul><li>Medical coverage (including family)</li><li>Attractive Remuneration</li><li>Allowances (transportation, representation, and others)</li><li>Credit opportunities (residence and vehicle)</li><li>Emergency Salary Allowances</li></ul>&nbsp; &nbsp; WORK ENVIRONMENT Dashen Bank provides employees with a conducive environment to carry out their tasks properly. Its 21 stories high-rise building in Addis Ababa is regarded as one of the modern buildings in Ethiopia. The Bank provides better corporate and Job conditions whereby employees are valued. &nbsp;

Dashen Bank S.C

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