Support and practical assistance to system users via the IT service.
Desk telephone system and remote support software tools. Logging and processing.
Support issues via telephone or email whilst ensuring a high level of customer service.
Technology you will be exposed too:
Microsoft product Family, Windows Server (2003,2008,2012), office, windows XP 7 and 8: PC HARDWARE, Peripherals and Microsoft desktop OS Broadband service
Backup systems
Outlook, Express
Internet service (mail, web, anti-spam)
Using remote control software tools to provide fault resolution and diagnosis
Cloud Technology implementations.
Security products:
Checkpoint Vpn client
Eset Smart security system antivirus and firewall.
Job Requirement
An advantage
Support and practical assistance to system users via the IT service
Desk telephone system and remote support software tools. Logging and processing.
Support issues via telephone or email whilst ensuring a high level of customer service.
Good problem solving skills along with the ability to maintain calm under pressure.
Excellent telephone manner and customer service skills
Basic understanding of pc hardware set-up and configuration
Network
Microsoft Certified IT professional MCITP)
Microsoft Certified Solutions Expert (MCSE)
Microsoft Exchange and Active Directory.
Knowledge and experience with installing priority ERP system maintenance.