The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Job Category: Foreign and Commonwealth Office (Operations and Corporate Services)
Job Subcategory: Corporate Services Support
Job Description (Roles and Responsibilities)
Main purpose of job:
IT support officer (ITSO) is responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing help desk support. They work with a broad range of infrastructure products and basic networking components. They provide maintenance and support for moderately to highly complex client products and work on one or more projects concurrently as a team member.
Roles and responsibilities:
SERVICE DESK/CLIENT IT SUPPORTS
SERVICE LEVEL MANAGEMENT:
DOCUMENTATION / INVENTORY
Resources managed (staff and expenditure):
IT Assets
Essential qualifications, skills and experience
Desirable qualifications, skills and experience
Required competencies:
Collaborating and Partnering, Managing a Quality Service, Delivering at Pace, Demonstrating Resilience
Application deadline: 8 July 2019
Grade: A2 (L)
Type of Position: Permanent
Region: Africa
Country/Territory: Ethiopia
Location (City): Addis Ababa
Type of Post: British Embassy
Start Date: 15 July 2019
Other benefits and conditions of employment
Learning and development opportunities (and any specific training courses to be completed):
eLearning courses to be completed:
Additional information
Locally engaged staff of all grades will be entitled to paid annual leave as follows:
Up to 2 years 22 days
After 2 years services 25 days
After 5 years services 30 days
In addition to annual leave, the British Embassy observes up to a maximum number of 14 Ethiopian, British and Religious public holidays each year. A list of such Embassy holidays will be published each year. Office Staff required to work on these holidays will be granted time off in lieu or overtime where circumstances permit.