Course Description
Want to improve your personal performance and communication skills? Our professional development training is designed to improve the skills, motivation and performance of teams and individuals in the workplace. Designed to deliver real change, our courses:
Customer focused telephone skills
This course will allow participants to understand the need for customer care on the telephone, develop a range of voice skills for creating a professional telephone manner and improve your ability to organise calls and deal with difficult callers.
Customer focused writing
This essential workshop provides you with an in-depth understanding of how to write to customers in a style that focuses on them, builds better relationships and improves your company’s image.
Customer Service Excellence
This workshop develops your professional skills in customer handling and designing customer operations so that your customers are not only satisfied but keep coming back for more!
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